Privacy Policy
Effective Date: 01.09.2024
At Level Construction Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal data when you visit our website or engage with us for our services. It also outlines your rights under the General Data Protection Regulation (GDPR).
1. Company Information
Level Construction Ltd Â
44 Bell Chase, Â
Aldershot, Â
GU11 3GZ, Â
United Kingdom
Email: [email protected]
Phone: 01252 950000
Company Registration Number: 15094970
2. Types of Data Collected
We may collect the following types of personal data:
– Contact Information: Name, address, email address, phone number.
– Communication Data: Information provided through emails, phone calls, or WhatsApp.
– We do not collect any sensitive personal data (e.g., health or financial information).
3. How Data is Collected
Personal data is collected through:
– Contact forms on our website.
– Direct phone calls, emails, or WhatsApp messages.
– Project-related inquiries or interactions with our team.
We may also use cookies and tracking technologies on our website to improve user experience (please refer to our Cookies Policy for further details).
4. Purpose of Data Collection
We collect and process personal data for the following purposes:
– Project Management: To provide quotes, manage projects, and issue invoices.
– Responding to Inquiries: To respond to inquiries or requests for information.
– Marketing: We may store email addresses for our mailing list, used to send newsletters and promotional information. Users can opt-out of marketing emails by following the unsubscribe link in each email or contacting us directly.
5. Legal Basis for Processing
We process your personal data based on the following legal grounds:
– Contractual Obligation: Processing is necessary for the performance of a contract or to take steps at your request before entering into a contract.
– Legitimate Interest: For our legitimate business purposes, such as project management and customer support.
– Consent: Where required, such as for marketing emails, we rely on your explicit consent. You can withdraw consent at any time by contacting us or opting out of marketing communications.
6. Sharing Data
We may share your personal data with third parties, including:
– Subcontractors: Your contact information, such as phone numbers, may be shared with subcontractors for purposes like arranging access to a property to complete construction work.
– Service Providers: We may also share data with third-party service providers, including those located within the EU, such as:
  – Xero (for invoicing and financial management)
  – Google Analytics (for website performance and analytics)
  – Mailing list services (for sending marketing communications)
  – Estimating software (for project management and quoting)
We ensure that any third-party service providers are GDPR-compliant and have the appropriate safeguards in place for data protection.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected. This includes:
– For project management and invoicing, data will be retained for [insert retention period] to comply with legal or contractual obligations.
– Data used for marketing purposes will be retained until you opt-out or withdraw consent.
8. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
– Right to Access: You have the right to request access to the personal data we hold about you.
– Right to Rectification: You can request corrections to any inaccurate or incomplete personal data.
– Right to Erasure: You have the right to request the deletion of your personal data, subject to certain conditions.
– Right to Restrict Processing: You can ask us to restrict the processing of your personal data under certain circumstances.
– Right to Data Portability: You can request the transfer of your data to another service provider in a machine-readable format.
– Right to Object: You can object to the processing of your personal data for marketing or other purposes.
To exercise these rights, please contact us at [email protected]. We will respond to your request within one month, as required under GDPR.
9. Security Measures
We take the security of your personal data seriously and have implemented the following measures to protect it:
– Encryption of sensitive information.
– Regular review of our data security practices.
– Access control measures to ensure that only authorised personnel can access your data.
10. Third-Party Services
We use the following third-party services that may process your personal data on our behalf:
– Xero: For invoicing and financial management.
– Google Analytics: For monitoring and analysing website traffic.
– Mailing List Providers: For sending newsletters and marketing communications.
– Estimating Software: For managing project estimates.
These third parties are GDPR-compliant and employ appropriate safeguards to protect your data.
11. Cookies Policy
Our website uses cookies to enhance your user experience and to analyse our website’s performance. For more information on our cookie usage, please refer to our [Cookies Policy]
12. International Data Transfers
If we transfer personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or other lawful mechanisms, to protect your data.
13. Complaints
If you have any concerns about how we handle your personal data, please contact us at [email protected]
If we are unable to resolve your concerns, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
Information Commissioner’s Office Â
Wycliffe House, Â
Water Lane, Â
Wilmslow, Â
Cheshire, SK9 5AFÂ Â
Website: [www.ico.org.uk](https://ico.org.uk)
14. Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you via email. Please review this policy regularly to stay informed of any updates.
This Privacy Policy aims to comply with the GDPR and ensure transparency in how Level Construction Ltd collects, uses, and protects personal data. If you have any questions, please reach out to us at the contact details provided above.